I bought this for my daughter and it's by far her favorite toy to date. About 3 weeks after purchasing, the remote control stopped working so I contacted the company to see about a replacement. They sent me instructions on how to reset with within 24 hours of my request. I was upset that it wasn't working being so new, but very pleased with their customer service response. They also offered to replace the remote control of their troubleshooting didn't work, which I appreciated.
We are first time great-grandparents so we brought it for our first GGS. Our granddaughter said when the box arrived and brought into the house at 1 years old he got all exciting
I was a bit nervous when buying after reading the comments but I'm completely satisfied now after receiving my order nothing was cracked or broken and it was very easy to put together